We want you to have the best experience possible.
On this page there is some information that will allow you to make the most of our services. We are more than happy to answer any questions you may have about our practice or the services available.
Please note that our surgery has a non-smoking policy. Non-smoking signs are located at the entry of the building and in the waiting room. We thank you for your cooperation.
Whenever possible, appointments are available for booking on the day, however they may not be with your usual doctor. Another doctor in the practice will be able to assist you. If it is an emergency please inform the receptionist. Dr Yasas and Dr Ann do not provide exemptions for mask wearing or vaccination exemptions under any circumstance As our practice has a formal written arrangement with another service to provide care to our patients during the after-hours period, this arrangement details how we receive information about any care that is provided to our patients and how the general practitioner providing the care can contact the practice for clarification or help regarding background information relating to a patient, especially in an emergency. You may contact one of these services for non-Emergency medical services. For emergency treatment, phone 000 for the ambulance service or go to the Accident and Emergency Department of the nearest public hospital. We are a mixed billing practice for medical consultations. Visit the Fee Structure page for more information on billing or by speaking to the receptionist. Other services will be charged a fee for the service based on AMA recommended fees. Fees for appointments are payable on the day of service with the option to pay by cash, EFTPOS or credit card. For Telehealth appointments, a payment link is sent via HOTDOC after the consultation. Failure to pay on the day means you will no longer be offered future Telehealth appointments. You may speak to the receptionist on duty to get a full list of our consultation fees and home visit fees for additional services available. If you are referred to another doctor or specialist, the doctor or receptionist will inform you regarding their fee structure. In the best interests of your health care, our doctors will not issue prescriptions without a consultation. If you have been seen in the clinic in the last 3 months and you need a script for a regular medication, you may qualify for a script only request through HOTDOC. Please note, this is not a Bulk Billing Service and conditions apply. Please note that the referrals will not be backdated. Weston Medical Centre is committed to ensuring that the best possible service is provided to all Patients registered with the Practice. We understand that it can sometimes be difficult to get a routine appointment with a GP or Nurse however, one thing that makes this increasingly difficult to overcome is the problem of missed appointments i.e. DNAs. It is disappointing when an appointment is not utilised when a Patient does not turn up and has not contacted the Practice to cancel the appointment for it to be allocated to another patient in need. Patient non-attendance at a booked appointment adversely impacts on Practice staff and its Patients in the following manner: A DNA occurs when: DNA Fee Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of for an appointment that is not attended or not cancelled within 2 hours of the appointment time. If there are two or more accounts not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders as we view this as a breakdown in the professional relationship between you and your doctor. Avoid Becoming a DNA If you cannot attend or no longer need an appointment, please let us know in advance. We understand that mistakes do happen and that appointments can be forgotten or overlooked. In such cases, the Practice will consider the reason given by patients. However repeated offences are unacceptable. Preference, of course, is for the Practice to know in advance so we can offer the appointments to other Patients in need. If you need to cancel an appointment you can do this in any one of the following ways: Reducing DNAs As a Practice we are doing our utmost to reduce DNAs as much as possible. If you make an appointment over the telephone, we suggest that Patients’ record/document the date and time in a way that can be easily accessed – in a diary, on a calendar or on a mobile phone. It is the Patient’s responsibility to: To help us improve the system and make more appointments available for patients to book routinely, please adhere to our Practice Policy. As a member of the community you may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis. Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment. Next time you visit our practice be sure to look out for the AGPAL Accredited General Practice Symbol (below) or our accreditation certificate. Our practice team is proud of this achievement and as part of this process we continuously strive to make quality improvements to better your patient experience. Australian General Practice Accreditation Limited (AGPAL) is a not-for-profit independent provider of general practice accreditation in Australia. To learn more about the benefits of accreditation to you, your family and the Australian community click here or visit www.agpal.com.au.
