Practice Info

We use a computerised appointment system to help reduce waiting times; therefore you are advised to make an appointment to see your health care provider. Please make a separate appointment for each person attending. We allocate 10 minutes per standard appointment. We encourage you to prioritise your health issues for optimal level of care. One standard appointment is designed to address one clinical problem at a time. If you have multiple issues to discuss, or feel you may require longer than 10 minutes pwith the doctor, please advise the receptionist and make a longer appointment when making your booking.

Whenever possible, appointments are available for booking on the day, however they may not be with your usual doctor. Another doctor in the practice will be able to assist you. If it is an emergency please inform the receptionist.

These are available for regular patients of the practice if your condition prevents you attending the surgery. Please notify the receptionist as early in the day as is practical so that the doctor can arrange their time accordingly. For details regarding home visit fees, please ask the receptionist.

There are several after-hours GP services operating the area. You may contact one of these services for non-Emergency medical services. For emergency treatment, phone 000 for the ambulance service or go to the Accident and Emergency Department of the nearest public hospital.

We bulk bill eligible patients for medical consultations. You may obtain more information on billing by speaking to the receptionist. Other services will be charged a fee for the service based on AMA recommended fees. Payments for paid services are required at the time of the service being provided. We have Eftpos and credit card facilities available for your convenience. If you are experiencing difficulty in paying please speak to the doctor at the time of consultation.
You may speak to the receptionist on duty to get a full list of our consultation fees and home visit fees for additional services available. If you are referred to another doctor or specialist, the doctor or receptionist will inform you regarding their fee structure.

• Pathology, X-Ray and other additional services may also charge a fee for their services.
• WorkCover consultations, Private Medical Examinations, Cosmetic consultations and procedures, and Travel Medical consultations will not be bulk billed.
• WorkCover fees are higher than standard fees to cover the additional reporting requirements and we ask that patients pay accounts on the day of the consultation and seek reimbursement from their employer or insurer until an accepted WorkCover claim number is available.

It is the Practice policy that patients make appointments to come back and see their GP for their test results. Routine test results will not be informed over the phone due to privacy concerns. If urgent, the practice will contact you to come in earlier.

In the best interests of your health care, our doctors will not issue repeat prescriptions without a consultation. Where a doctor believes it appropriate to make an exception, an administration fee may be charged. Please note that the referrals will not be backdated.

A doctor needs to see the patient before a medical certificate is issued. Medical certificates will not be backdated.

The doctors may be contacted by phone during surgery hours for urgent medical advice. Otherwise, leave a message with the receptionist and the doctor will contact you when available, usually at the end of that session. In an emergency or life threatening situation, please call 000 for an ambulance or visit your nearest hospital.

Our Practice encourages continuity of care and encourage that each patient have a regular GP. Patient may see other GPs when their regular GP is unavailable.

Our surgery has a reminder and recall system in place for preventative health care covering a wide range of health care such as Pap Smears, Immunisations, Diabetes and Asthma reviews and many more. For more information about these services, please ask your doctor or the receptionist. If you are not willing to participate in our recall and reminder system, please inform the doctor or the admin staff.

This practice is designed for wheelchair access. Should you have special needs please discuss them with your doctor.

Your Medical Record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times, and to ensure that this information is only available to authorised members of the staff. For more details please ask reception staff to see a copy of our Privacy Policy.

We welcome any feedback inquiries or concerns that you have about the practice and ask that you address these to Practice Manager, or your Doctor. We also have a suggestion box in the waiting room and would appreciate your input. If you have an issue that you feel needs addressing by an outside body please contact The Health Care Complaints Commission (HCCC) ph: 02 9219 7444, or toll free in NSW 1800 043 159, or view their website at hccc@nsw.gov.au

Being accredited means that our general practice is committed to a comprehensive program which involves:

• Engaging our whole practice team to review our practice’s systems and processes
• Opening our practice doors to allow a team of independent surveyors to assess how our practice operates
• Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners (RACGP) Standards for general practices, that focus on health care quality and patient safety.

As a member of the community you may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis.

Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.

Next time you visit our practice be sure to look out for the AGPAL Accredited General Practice Symbol (below) or our accreditation certificate. Our practice team is proud of this achievement and as part of this process we continuously strive to make quality improvements to better your patient experience.

Australian General Practice Accreditation Limited (AGPAL) is a not-for-profit independent provider of general practice accreditation in Australia. To learn more about the benefits of accreditation to you, your family and the Australian community click here or visit www.agpal.com.au.